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service policy

National hotline: 400-6080-488 020-38602937

1 since the purchase within one month of the date of products due to quality problems, which affect the normal use of the specific situation, company will give free repair or replacement of the same type of new machine processing. Customer requirements and replaced with new signal machine, to provide purchase the original documents, and the appearance of the product is not damaged, scratches, LCD screen ( touch screen ) no scratches.

2 since the purchase within one year of the date, not due to improper use or man-made damage and fault of the machine, the company achieved a year free warranty. Repair must provide effective purchase original documents.

3 from the purchase date within a year, due to the improper use or man-made damage and fault of the machine, the company will charge the cost of repair materials. " Improper use or man-made damage and fault of the machine " refers to: ebook by fall, extrusion, collision, water invasion, battery leakage corrosion failures caused by normal use fee.

Since 4, one year after the date of purchase, product failure, company will charge the cost of repair materials.

5 from the date of purchase, headphones, chargers were supplied parts warranty for three months.

6 when the need to send back to the manufacturer repair machine repair, please do not post office parcel, one, difficult to track, secondly, the company take inconvenient. Advises customers to express delivery way to mail repair.

Note: please refer to the use of descriptions and warranty manual.

 
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